Communication considerations for your recreation space

We communicate every day, in many different ways. Your aim is to communicate in a way that enables you to provide services that are centred around the needs of your community members.

Inclusive interaction benefits all members of your community and will have a positive impact on how people feel when using your facility. A positive impact results in people wanting to return to your facility!

Questions to consider

  • Is your communication effective? How do you know this?
  • What are your current forms of communication with staff and members of the community to promote your services?
  • Will your current form of communication match the needs of future user groups? What do you need to do to ensure communication will be effective?
  • What is the type of language used by your staff when communicating with community members? Is it welcoming and positive?
  • Do your staff currently support members who may require additional assistance? (E.g. walking members to their class to know where to go, introducing members to key personnel, providing extra care and time to explain services to those with language differences)

Accessible communication is important so that people in your community know the services you provide and how they can use your facility. The ability to communicate accurately, clearly and consistently has far-reaching benefits for all members of your community.

Questions to consider

  • What do you communicate about at your facility? (E.g. our opening times, the services we provide, details of special events, what food and drinks are available at our cafes or bars, our club’s or centre’s rules, regulations, and safety guidelines, where the toilets and change rooms are)
  • What forms of communication do you use? (E.g. speaking & listening to people, phone calls, sending SMSs, websites, social media, PA systems, promotional videos, pamphlets about lesson schedules or training programs, alarm systems)
  • How do you communicate your message in different ways, enabling more people to understand it? (E.g. audio, visual, tactile)
  • How do you get to know your members and their communication needs? (E.g. if a person has a hearing impairment; gain the person’s attention before speaking to them, face the person directly, speak clearly and naturally, reduce background noise, check for understanding)

For further information on Communication considerations for your facility, please contact Inclusive Sport SA